Faq

Faq

We are a scandinavian brand. All our Products are made in Europe and we are based in Stockholm.

Our approach is rooted in the idea that all skincare and makeup on this planet should be done right — the formulas must be effective, yet friendly to the skin and our environment.

Formula development
Our formula development process is driven by a commitment to certified and eco-friendly solutions, ensuring each private label skincare product is made with natural ingredients. We prioritise sustainability at every step, from concept to final product.

Manufacturing plant
Our state-of-the-art manufacturing plant is dedicated to producing certified, eco-friendly and clean private label skincare products using only the finest natural ingredients. We ensure all our processes are sustainable and environmentally responsible.

95% of our plant-based skincare ingredients (plant oils, plant extracts, waxes, butters, floral waters) come from organic farming and are certified.

All Products Registered in CPNP
Hug the Ocean handles CPNP compliance for the EU and UK, eliminating client registration hassle.

 

Compliant with FDA Regulations
We are compliant with FDA regulation standards.

ECOCERT Certificate
Products are certified with ECOCERT and registered in the EU, UK, and the USA.

ISO Certificate
Our production facility is certified according to ISO 22716:2007.

Learn more

SHIPPING
With fulfillment centers in Europe and the US, you are guaranteed: 
• 2-5 day shipping time in the US, UK, and Europé
 • 30+ delivery countries at your disposal 
• No customs delays and extra duties thanks to local fulfillment

Tracking info
Once your order is on its way, we’ll send you a tracking link so you can keep an eye on it every step of the way.

Returns
If the product is unused and unopened you can contact our customer service department within 30 days and we will be happy to help. See our Contact info.

Reshipments
If there’s an issue with your order (which rarely happens), don’t worry—we’ll reship it for you.